Cancellation & Booking Policy

1. Introduction

This Cancellation and Booking Policy (“Policy”) outlines the terms and conditions governing appointments, cancellations, rescheduling and fees for services provided by Vithera Group Limited, trading as “Teddy’s Beauty & Aesthetics” (“the Salon,” “we,” “us,” or “our”). By booking an appointment, you (“the Client”) agree to be bound by this Policy.

2. Booking Fee and Prepaid Appointments

2.1 A booking fee may be required to secure an appointment. This fee is non-refundable.
2.2 Certain services may require full prepayment at the time of booking. All prepaid appointments are non-refundable.
2.3 Booking fees and prepayments may be applied toward the total cost of the service where applicable.

3. Cancellation Policy

3.1 Clients must provide a minimum of 24 hours’ notice to cancel or reschedule an appointment.
3.2 Cancellations made with at least 24 hours’ notice may be rescheduled once without penalty, at the Salon’s discretion.
3.3 Cancellations made with less than 24 hours’ notice may incur a cancellation fee of up to 50% of the scheduled service cost. The fee may depend of the cost of the products necessary for your treatment.
3.4 All booking fees and prepaid amounts remain non-refundable in the event of cancellation.

4. No-Show Policy

4.1 A “no-show” is defined as failure to attend a scheduled appointment without prior notice.
4.2 No-show appointments may be charged 100% of the scheduled service cost.
4.3 Clients who repeatedly fail to attend appointments may be required to prepay in full for future bookings or may be refused service at the Salon’s discretion.

5. Late Arrival Policy

5.1 Clients arriving late may have their service time reduced to avoid impacting subsequent appointments.
5.2 Arrivals more than 15 minutes late may be considered a no-show, and the full service fee may be charged.
5.3 The Salon reserves the right to cancel or reschedule appointments for late arrivals.

6. Rescheduling Policy

6.1 Clients may reschedule appointments once, provided at least 24 hours’ notice is given.
6.2 Multiple rescheduling requests or late rescheduling may be treated as cancellations and subject to applicable fees.

7. Salon-Initiated Cancellations (Client Protection)

7.1 The Salon reserves the right to cancel or reschedule appointments due to unforeseen circumstances, including but not limited to staff illness, emergencies, or operational issues.
7.2 In the event that a staff member is unwell or poses a risk to client health, appointments will be rescheduled to protect client safety.
7.3 Where the Salon cancels an appointment, clients will be offered the option to reschedule or receive a full refund of any prepaid amount.

8. Health and Safety Considerations

8.1 Clients are requested not to attend appointments if they are unwell or experiencing contagious symptoms.
8.2 The Salon may refuse service to any client who appears unwell, in order to protect staff and other clients.
8.3 In such cases, rescheduling may be offered at the Salon’s discretion.

9. Refunds

9.1 All booking fees are strictly non-refundable.
9.2 Prepaid appointments are non-refundable except where the Salon cancels the appointment.
9.3 Approved refunds, where applicable, will be processed to the original payment method within 5–10 business days.

10. Agreement and Acceptance

By booking an appointment with the Salon, the Client acknowledges that they have read, understood, and agreed to this Cancellation and Booking Policy.

11. Amendments

The Salon reserves the right to update or amend this Policy at any time without prior notice. The most current version will be available on our website and/or booking platform. Please direct any questions you have to us by email at contact@vithera.co.uk.